Our AML and Verification Policy
We operate under Curaçao licence 8048/JAZ2020-013, and every verification and transaction check on our platform exists to keep Aladdinsgold Casino safe for you and for us.
Our Commitment to AML Rules
We hold our licence from the Curaçao gaming authority, licence number 8048/JAZ2020-013, and we apply the anti-money-laundering and counter-terrorist-financing obligations of that jurisdiction to every account on our platform. That means we identify our players, we monitor activity, and we report suspicious transactions to the relevant authority where the law requires it.
No account on our platform is exempt. Whether you deposit £10 by Visa Debit or withdraw in Bitcoin, the same AML framework applies to you. We do not accept deposits from third parties, we do not process withdrawals to accounts that do not belong to you, and we do not permit our platform to be used as a payment channel between individuals.
When We Verify Your Identity
We verify at three points: at registration, when we screen your details against sanctions and politically-exposed-person lists; at your first withdrawal, when we confirm your identity in full; and at any point afterwards when your activity crosses a threshold or triggers a review. The full verification before your first withdrawal is mandatory and cannot be skipped.
- Government-issued photo ID: passport, driving licence or national identity card, valid and legible on all four corners
- Proof of address dated within the last 3 months: utility bill, bank statement or official government correspondence showing your name and address
- Proof of payment method: a photo of the card (middle digits and CVV covered) or a screenshot of your e-wallet or crypto wallet showing your name
How Verification Works Step by Step
Your documents are stored on encrypted servers with access restricted to our compliance team. We never share verification data with third parties except where we are legally obliged to, and we never ask you to send documents by live chat or email to anyone other than our verified verification address.
- Open the Verification section of your account and select which document type you are uploading
- Photograph or scan the full document, with all edges visible and no glare or cropping
- Upload the file (JPG, PNG or PDF, up to 10 MB per file)
- Our compliance team reviews the submission within 48 hours
- You receive confirmation by email, or a request for clarification if anything is unclear
When We Ask for Source of Funds
If your deposits exceed a level that is unusual for your account profile, or if our monitoring flags a pattern that needs explanation, we may ask you to confirm the origin of the money you play with. This is a standard AML requirement, not an accusation.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing regular income, evidence of a property sale or inheritance, or business accounts if you are self-employed. We review what you send, and once we are satisfied, we lift the review and return your account to normal status. We treat everything you submit as confidential.
How We Monitor Transactions
Every deposit and withdrawal on Aladdinsgold Casino passes through automated and manual checks. We compare transaction size and frequency against your verified profile, we screen payment counterparties, and we flag anything inconsistent for compliance review before funds move.
Our same-method rule is simple: withdrawals go back to the deposit method you used, wherever that method supports withdrawals. If you deposited by Visa Debit, you withdraw to that same card. Crypto deposits are returned to a wallet you own, and we confirm wallet ownership during verification.
The minimum deposit is £10, the minimum withdrawal is £20, and the weekly withdrawal cap is £4,500. Your first withdrawal each month is free; subsequent withdrawals may carry a 2% fee capped at £10. Withdrawals are processed within 24 hours once your account is fully verified.
What Happens If Checks Fail
If your documents do not arrive, do not match your account details, or fail our checks, we suspend withdrawals on the account until the issue is resolved. Your deposits remain available for play, but no funds leave the account while verification is outstanding.
If you refuse to complete verification, if we detect documents that are altered or belong to another person, or if we cannot establish that funds are legitimately yours, we close the account. In confirmed fraud cases we forfeit balances and report the matter to the authorities under our licence obligations. You can appeal any decision by writing to our compliance team at [email protected], and we respond to every appeal.
How Long We Keep Your Documents
We retain verification records for five years after your account closes, as required by the AML rules of our Curaçao licence. Retention lets us answer regulator queries and audit requests long after an account is dormant.
You may request deletion of marketing data at any time, but verification records cannot be deleted early, because the law obliges us to hold them. Once the retention period expires, we destroy the documents securely and irreversibly.
Frequently asked questions
Do I need to verify before I can deposit?
No. You can register, deposit and play before verification. We verify fully before your first withdrawal, which is mandatory for every player.
How long does verification take?
Up to 48 hours from the moment you upload a complete document set. Incomplete or unclear files extend the timeline, so check each image before sending it.
Why must I withdraw to my deposit method?
Our same-method withdrawal rule is an AML requirement under our Curaçao licence. It confirms that funds return to the person who deposited them.
Can I send documents by live chat?
No. Upload documents only through the Verification section of your account. We never request ID by chat, and anyone asking for it there is not our staff.
What if my ID has expired?
We cannot accept expired documents. Renew your ID first, then upload the new one together with your proof of address and payment method evidence.